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June 24, 2020
Brunner and the recently retired President of GlaxoSmithKline (GSK), Colin Mackenzie, have created a special partnership to help brands in the Consumer Packaged Goods and OTC worlds solve digital acceleration issues related to marketing and brand engagement. The partnership with our former client combines Brunner’s expertise in digital performance marketing and digital transformation with Mackenzie’sJune 19, 2020
Originally published in MediaPost. Forget digital transformation…right now it’s all about digital acceleration! We’ve all learned tough lessons over the past two months – most oriented towards our health and well-being – and the health of our businesses, too. At the core of those learnings is the impact a firm’s digital competency has on virtuallyJune 17, 2020
As the US begins to re-open state by state, restaurants will look, feel, and operate differently than they did prior to the COVID-19 outbreak, with many of the changes and trends we’ve seen likely becoming permanent. Restaurants will now have the added responsibility of making their guests feel safe, beyond more visible cleaning procedures, personalJune 3, 2020
Originally published in MediaPost. Throughout history, there have always been big dogs and underdogs, champions and challengers. For every Goliath, there has been a David (or a Dana). For every established mega-brand, there has been a startup. With a global pandemic like none the world has seen since 1918, traditional designations for brands and businessesJune 3, 2020
Originally published in MediaPost. When marketers talk about artificial intelligence (AI), they’re talking about art — the art of crafting insight-driven content. That’s what AI is, right? A perfect algorithm that builds meaningful connections with audiences, improves brand equity, and curates a wealth of potential leads. But to truly take advantage of AI, we mustMay 29, 2020
Virtual award shows are as exciting as in-person galas when celebrating the hard work of fellow creative professionals. That’s exactly the attitude Brunner embraced during this year’s online AAF Pittsburgh ADDYs during which the agency was recognized with 15 awards—besting all of the competition. For work completed with clients City of Asylum and Lehigh ValleyMay 29, 2020
A one-stop-shop for new music and interesting dance trends, TikTok has thrived during the coronavirus pandemic. Available in over 150 markets worldwide, TikTok was downloaded over 2 million times, between March 16th and 22nd according to Music Business WorldWide, an increase over the previous week’s 1.7 million. According to eMarketer, there has been a 55%May 18, 2020
The influencer marketing industry has been severely impacted by the global impact of the COVID-19 pandemic. Business closures, travel restrictions, event cancellations, and even social distancing have created challenges for influencers as brands tighten budgets or cancel collaborations for the foreseeable future. Though their feeds may not look all that different, without consistent brand partnershipsMay 14, 2020
In-person entertainment is largely at a halt right now, opening the door even wider for online entertainment. Streaming, once a niche market, has boomed over the past few years as a way for viewers to watch people play popular video games, quickly becoming one of the most popular forms of entertainment. These days, live streamingMay 11, 2020
Where we are: Well into quarantines across the country, there’s been a great many articles, webinars and conversations covering everything from what Coronavirus (COVID-19) is, to the impacts it may have on our health, companies, communities and industries. It’s clear we’re in the midst of a crisis. And while this may be uncharted territory forMay 9, 2020
On March 25th, 2020 Brunner co-hosted a webinar with Forrester’s Jay Pattisall, a Forrester analyst, discussing the “Blended Agency Model” which is designed to help agencies effectively adopt collaboration trends that can break silos. In this informational session, Jay Pattisall talked about the importance of collaboration and how it can be effective at building lastingMay 8, 2020
The past few weeks have not left anyone or any business unscathed. While spending within the building supplies category is one of the few to increase, the trade industry is undergoing a shift as contractors figure out how to navigate a contactless world. We looked at several key trades (roofing, HVAC and plumbing) to understandMay 8, 2020
According to GlobalWebIndex, nearly half of consumers have been stocking up on food/drink (45%) and household supplies (43%). Whether it’s toilet paper, disinfecting wipes or yeast (everyone is apparently baking up a storm), it’s clear that people are trying to control what they can while living within the confines of the COVID-19 quarantine. While hoardingMay 7, 2020
If you’ve never visited our Pittsburgh office, you’ve missed a lovely view of Mt. Washington rising over the confluence of our three rivers. Over the last couple months, we’ve missed that view, too. (And we’ve really missed each other…even though we’re much more punctual at virtual meetings every day.) As we look forward to returningMay 7, 2020
With people around the world trying to navigate their new normal, Pinterest has emerged as a main resource. According to Pinterest, searches are up 55% vs. the same time last year. So how is Pinterest being leveraged during these times, given how time spent on the platform and active users are increasing daily? What areMay 5, 2020
Nurses are caretakers. Nurturers. Lifesavers. Essential. Seems to us, if ever there was a time to recognize nurses for their selflessness and courage, it’s now. As the country continues to grapple with Coronavirus, medical professionals – including nurses and other essential workers – have stepped in and stepped up. And this National Nurses Day, today,May 1, 2020
While the event may have looked a little different this year, the excitement was still every bit as strong at The Drum Marketing Awards USA virtual awards. Brunner was nominated for three awards. Best Long-Term Strategy: The Home Depot Rental 2019 Regional Campaign Strategy Best Brand Content Strategy: The Home Depot Rental 2019 Content MarketingApril 24, 2020
In Chinese, the word “crisis” is created by the combination of two words, “dangerous” and “opportunity”. This perfectly sums up the two sides companies, brands and individuals are facing today when coping with the Coronavirus (COVID-19) crisis. Getting the right balance between these two things is important. During any crisis scenario it’s easy to focusApril 24, 2020
Many articles have commented on the acquisition of creative talent by consultancies to compete with ad agencies. In hindsight, this was a predictable progression as advertisers shifted more budget into data-intensive digital media and at the same time increased expectations for financial accountability. Reading between the lines, it’s easy to extrapolate the trend to theApril 21, 2020
According to Forrester, “Marketers can use performance marketing agencies to target in-market consumers, drive them to convert in digital channels, and support some organic marketing efforts.” While Brunner has always had a strong media planning and buying arm, we knew that we had an opportunity to enhance our performance marketing chops. To help get usApril 20, 2020
An integrated campaign with undercover beavers. Community-building collateral to support firefighters. This is the work we recently celebrated with our clients YellaWood® Pressure Treated Pine and Atlanta Fire Rescue Foundation, bringing home 21 awards from the 2020 Atlanta ADDYs. We were thrilled to be recognized, along with our client partners, with nine gold, seven silver and five bronze forMarch 31, 2020
Twenty years ago this month I joined Brunner. In fact, it was then I jumped in to join the advertising industry. It was an exciting time for me – moving from the world of technology consulting into the glitzy ad world. I remember attending the local Addy awards as one of my first industry events…ourMarch 6, 2020
Diversity in the workplace matters. According to Deloitte, when employees “think their organization is committed to and supportive of diversity, and they feel included,” their ability to innovate increases by 85%. As a woman in the workplace, diversity and an inclusive culture have always been important to me and something I want to improve forFebruary 20, 2020
Are you getting the question: “Should we be on TikTok?”. If so, here are a few things to consider. We’ll cover what TikTok is, who’s using it, the advertising opportunity, measurement limitations and how brands can get creative. First, what is TikTok? TikTok describes itself as, “the leading destination for short-form mobile video.” Its userFebruary 14, 2020
Data Analytics Maturity Series, presented by Brunner’s Data Science & Decision Analytics Team This series covers the elusive topic of data. How to gather it, develop it, and structure it so that you can hone in on valuable insights. Getting closer to your customers requires making the most of the data available to you andJanuary 9, 2020
Originally published in MediaPost. Recently, one brand’s holiday ad was on everyone’s mind: Peloton. In case you’ve been living under a rock, the exercise equipment brand released a holiday campaign depicting a husband gifting his wife a Peloton bike for Christmas and her subsequent fitness journey over the following year. Not long after airing,December 17, 2019
In a world where brands are trying to mimic their follower’s content due to the increasing difficulty of the platforms algorithm as well as the authenticity of the brand’s content, UGC is more important than ever. User Generated Content, commonly referred to as UGC, is a phrase used to describe content that was created byDecember 5, 2019
Media relations of old was a publicity tactic built solely upon relationships between PR practitioners and reporters. In its heyday, success meant well-written press releases and a surplus of media clips. But times have changed. Media relations is no longer just a marketing mechanism designed to gain awareness; it’s a brand strategy. At Brunner weDecember 3, 2019
As features that provide consumers with more control over their data and restrict advertising continue to roll out, it’s more important than ever for brands to provide a personalized and interactive experience that feels authentic and is useful. Looking ahead to 2020, here’s a trend that your brand should consider as part of next year’sDecember 2, 2019
The B2B space is a specific beast when it comes to improving marketing and sales strategy. When it comes to B2B companies, the sales cycle is often longer, driven by contact-based communications, lengthy demos and a focus on rationalization rather than emotion. For this reason, B2B companies and organizations are beginning to rely heavily onDecember 2, 2019
Originally published in MediaPost. Everyone has heard “Don’t be a Grinch!” That’s a phrase that resurfaces every year — plastered on ugly Christmas sweaters and holiday party invites — referencing the iconic yet mean-spirited titular character in Dr. Seuss’ “How the Grinch Stole Christmas.” If someone calls you a Grinch, they’re insinuating you’re aNovember 27, 2019
In the office this week, the Brunner team started to think about what we’re grateful for this Thanksgiving season. For some folks it was healthy family and friends, for others it was good Spotify playlists and others even expressed gratitude for our associate creative director Kevin Corfield. Me? I’m grateful for the 4Cs. The 4CsNovember 22, 2019
‘Tis the season for frenzied holiday shoppers to storm the doors of their local malls after stuffing themselves silly during Thanksgiving Dinner. The National Retail Federation estimates holiday retail sales will grow between 3.8% and 4.2% this year, accounting for above-average-growth. Additionally, the NRF expects online and other non-store sales to climb between 11% andNovember 15, 2019
For months, Instagram has been testing an option of hiding likes on posts in select international markets. The test first occurred in Canada, and then expanded to Australia, Brazil, Ireland, Italy, Japan and New Zealand. Last week, they announced they would be running the same test across a number of user accounts in the UnitedNovember 13, 2019
Originally published in Atlanta Business Chronicle. By Mary Johnson – Contributor After more than 40 years in marketing and advertising, Louis Sawyer, the chief strategy officer for ad agency Brunner, has come to believe that we are defined by the brands we choose to buy. To prove his point, Sawyer once asked a room fullNovember 12, 2019
Getting closer to your customers requires making the most of the data available to you and understanding where you are in terms of data maturity. We’re here to help. Introducing our new series on Data Analytics Maturity, coming to you from our Data Science & Decision Analytics team. This series will cover the elusive topic ofNovember 12, 2019
Originally published in Atlanta Business Chronicle. By Mary Johnson – Contributor It was the Super Bowl commercial everyone was talking about back in 2017. At the time, 84 Lumber, a brand with little awareness outside the construction industry, was in the midst of a massive growth spurt. If the company was to capitalize on aNovember 1, 2019
ORIGINALLY PUBLISHED IN MEDIAPOST. Over the past several years, both marketers and agencies have smartly embraced the idea of “multitouch attribution,” or MTA. It’s the concept that many marketing channels work together to lead a prospect to purchase, and so credit must be divided up across channels in order to assure future decisions don’t damageNovember 1, 2019
Let’s destroy the hierarchy of the art world for a moment and scuff the line between commercial and fine art. If it’s OK to love a TV show, it’s OK to love an ad, a 30-second film, a PSA, or even a bus wrap. I’m dismayed that overall, ads are unfairly thrown into a lumpyOctober 31, 2019
Originally published in Atlanta Business Chronicle. By Mary Johnson – Contributor Most businesses pay a lot of attention to what happens right before a customer makes a purchase. But there’s so much more to the transaction. The ubiquity of data makes that easier than it has ever been, said Zak Cochran, an account director atOctober 28, 2019
What do physics and marketing have in common? If your answer is “nothing” I have news for you! Physicists are the ultimate problem solvers. Isaac Newton and his Laws of Motion, Michael Faraday and work in electromagnetism, Albert Einstein and his Theory of Relativity, Edwin Hubble and the expanding universe… the list goes on. ButOctober 3, 2019
Originally published in MediaPost. Imagine this: you hear of a brand for the first time and immediately want to learn more. What’s the first thing you do? Everybody say it with me now: “Google it!” Sure, the brand’s website may appear as the top search ranking (thanks to its digital performance marketing team), butOctober 3, 2019
When it comes to social media advertising, influencer marketing isn’t a new concept—especially for the Millennial and Generation Z consumer. Influencer posts created by celebrities, athletes and dedicated enthusiasts are easy to spot on Instagram feeds and the buzz they’ve created in the media can’t be ignored. Wondering about the power of influencer marketing? Let’sSeptember 4, 2019
Originally published in MediaPost. Every meaningful journey begins with a map and a plan. Today’s accessibility to Google Maps allows us to choose the most efficient routes, suggests stops along the way, and seamlessly adjusts if we veer off course. Customer journey mapping should be the same: educational, flexible, adaptable. In the dawn ofAugust 22, 2019
Search for ‘AI and customer acquisition’ on Google and you will get over 30 Million results. Clearly, there is much hype surrounding AI, machine learning and other emerging technologies as they relate to improving customer acquisition efforts – and rightfully so. By leveraging real-time data analytics through machine learning, companies are able to become muchAugust 22, 2019
Over the ten weeks I spent interning at Brunner, I found myself being both challenged and amazed. I’ve learned more about myself than I could have possibly imagined and met amazing people who have provided me with invaluable advice to further my career in the advertising industry. Among them are 12 tips and takeaways forAugust 6, 2019
Customer acquisition via personalized marketing allows you to find prospects and transition them from not engaged, to actively engaged in a personally identifiable and human-like way. Any marketing organization knows that transition process is activated through smart audience targeting, and hyper-targeted personalization. Viable prospects are those with desirable characteristics, namely: Responsive: have a likelihood toAugust 2, 2019
Originally published in MediaPost. If a potential customer knocked on your door to purchase a product or service, would you answer? It’s often the marketer’s job to disrupt prospects from their daily life with an ad that will win them over with an enticing value proposition. Search engine marketing (SEM), on the other hand,July 29, 2019
Originally published in MediaPost. Emotional resonance is essential in marketing. But how do you connect emotionally when writing keyword-targeted copy? To the uninitiated, copywriting for search engine optimization (SEO) may seem prescriptive, awkward and clunky, written for robot crawlers rather than human beings. No one even reads those SEO copy blocks, right? The realityJuly 2, 2019
And, no, we don’t mean just sharing the intimate details of your life. Over the past year, Facebook has undergone a lot of changes largely due to data security breaches and consumer concern about the platform’s handling of their information. With new limitations in place for brands, and yet, new opportunities to engage customers inJuly 2, 2019
It’s the key slide in the presentation. The one that precedes the creative. The one that sets up the creative. The one that will make the creative that follows a slam dunk. The heading on the slide says: Key Consumer Insight. And then, drumroll please, an insight is revealed that is not revealing. Nor inspiring.June 24, 2019
Woo-hoo! I get to write a tagline that’ll define a brand for years to come. Eek gads! I’m supposed to write a tagline that’ll define a brand for years to come. Writing a tagline is an opportunity. And yes, writing a new tagline can also feel like you’ve been tasked with finding a brand’s holyJune 18, 2019
Google “advertising hybrid creative” and you’ll find shiny phrases like “rare breed,” “next-generation,” “shaking things up,” “the future.” New! Exciting! Scary. Scary? Not too long ago people talked about “hybrids” the way they talk about mutants in X-Men. But more disdainfully, as if we lacked focus: Mixed-up. Uncommitted. Dilettantes. “Pick one thing and be greatJune 12, 2019
You’ve done all the work. You’ve created amazing, mobile first content. You’ve developed your messaging strategy, measurement framework and brought your brand to life. Now, it’s time to launch a Paid Social Media campaign to elevate the experience and start driving opportunities for your business! But wait, because there’s one thing many businesses forget aboutMay 31, 2019
Originally published in Atlanta Business Chronicle. The Great Recession doesn’t feel that long ago, and yet experts are saying we might once again be on the brink of an economic slump. Two-thirds of U.S. economists predict another recession is due by the end of 2020, according to a survey from the National Association forMay 31, 2019
Originally published in Atlanta Business Chronicle. Modern business culture feels a bit like the age of the entrepreneur. And in many ways, it is. There are movies and television series made about entrepreneurs. Startups Facebook and Google (now part of Alphabet) are now Fortune 100 companies, ranked #76 and #22, respectively. And entrepreneurs suchMay 29, 2019
Originally published in MediaPost. Occasionally I’ll take a look back at interviews I’ve done and articles I’ve written. During a recent perusal through the archives, I noticed that in the B2B space, we were talking about, and doing, some very forward-looking things a decade ago — long before “digital transformation” came into vogue. AroundMay 16, 2019
Millennial. A term often used to describe who I am and categorize me into a societal box. And although I’m considered a true millennial (no matter what generational cutoff point you use), there’s one label frequently overlooked that I prefer to define where I’m at: young professional. Similar to “millennial,” the term “young professional” oftenMay 3, 2019
This past January marked two years since I was an intern here at Brunner. I graduated from Duquesne University just a few months prior and always dreamed of working at Brunner. But, there weren’t any immediate job openings. However, after completing a job shadow I learned Brunner was gearing up to open their 2017 InternshipApril 30, 2019
Originally published in Atlanta Business Chronicle. Working in advertising, Ivan Tafur said he gets one question more than any other: How can you prove what you’re doing is working? Tafur, group media director at Brunner, an ad agency with offices in Atlanta and Pittsburgh, works in tandem with the agency’s performance marketing team thatApril 30, 2019
Originally published in Atlanta Business Chronicle. When Louis Sawyer was growing up, Cadillac was the brand to beat. The car company was considered the gold standard — so much so the brand became the descriptor for anything of high quality: “That’s the Cadillac of ovens, right there.” “Check out the Cadillac of lawnmowers.” “HaveApril 30, 2019
Originally published in Atlanta Business Chronicle. When you ask Kristen Taggert, vice president of brand engagement at Brunner, an ad agency with offices in Atlanta and Pittsburgh, why emotion matters in marketing, she’ll tell you: it’s all about creating repeat customers, not fleeting purchasers. Whether it’s pictures of your niece’s birthday party, a postApril 30, 2019
Originally published in Atlanta Business Chronicle. Trish Duffy starts every conversation about the digital experience with a few key questions to accomplish one very specific goal. “Before you even begin, you need to home in on the audiences you’re trying to reach. But what if you have that? Then you need to consider whyApril 30, 2019
Originally published in MediaPost. In marketing, you’ll often hear people talk about B2B — business to business — or B2C — business to consumer. But rarely will you hear marketers talk about connecting with humans. Yet that’s what we all are. At the core of every marketing, advertising or communications campaign is the same,April 25, 2019
Brand awareness and marketing ROI. The yin and yang of marketing? When discussing these important concepts, there’s almost a “code switch” that occurs in the minds of marketing professionals: “Yes, we need marketing ROI (sales/costs), but we need to fill the funnel at the top. We need to invest in building brand awareness before weMarch 29, 2019
Originally published in MediaPost. Have you ever wondered why so many brands spend a fortune to build visibility, only to then fall short of the results they desire? That question has been on my mind, too. That’s why I took some time recently to research what makes a brand great and makes awareness stick.March 12, 2019
Originally published in PRSA Pittsburgh. Storytelling & Discretion – A Love Story Romeo and Juliet. Catherine and Heathcliff. Elizabeth Bennet and Mr. Darcy. They all have one thing in common in the world of fiction: they’re epic romances. The equivalent in the PR realm? The star-crossed love of storytelling and discretion. As PR professionalsFebruary 20, 2019
Originally published in MediaPost. As marketing evolves, so, too, do the ways in which we analyze, measure and optimize. With a customer journey that is always on and multifunctional across channels and devices, finding ways to accurately report on the impact of marketing is crucial. It’s a great feeling when you know you’ve multipliedFebruary 8, 2019
Originally published in CIOReview. For many companies, corporate risk is identified as attrition, business loss or regulatory infractions. But perhaps the most underrated risk of them all is entitlement. Yep, I said it. It’s entitlement. It’s not a forecasted business risk, it’s the shift in attitude making finding great talent harder and more competitiveJanuary 18, 2019
Originally featured in MediaPost. I come from IT. I never thought I’d ever work for an advertising agency, let alone spend the last 20 years at one. Back in the early ’90s, the firm I was with played the role of a hired gun, brought in by IT organizations to help with specific business problems.October 16, 2018
Originally published in CIOReview. If my memory serves me correctly, my first computer was an IBM XT with a 10Mb hard drive, twin floppy drives and 64K of RAM! And while it felt like the ultimate in technology innovation at the time, I now recognize perhaps its best feature was that booting from floppyAugust 16, 2018
Originally published in CIOReview. The challenge It’s hard to keep a high-value, technical team motivated, polarized on the job and happy with their employer. Everything companies do is to leverage the latest and greatest: the newest technology, the latest challenges and innovating entire business structures. But, the latest and greatest doesn’t stop turnover single handedly. Instead,July 5, 2018
Originally published in The Drum. Earlier this year, Grey New York announced they’re dedicating 75% of their resources to creative. As a creative, I applaud that decision. It’s about time we all did something like that. But to me it also begs the question, why stop at 75%? Just the other day my account teamJune 10, 2018
Originally published in Atlanta Business Chronicle. The so-called “Retail Apocalypse” is upon us. The winds keep shifting and wildfires rage while retailers scramble to remain relevant and adapt to fast-changing consumer expectations. As retailers are slipping away in the charred wasteland of their own making, brands are now beginning to embrace their role in the re-inventionJune 1, 2018
In marketing, we don’t want to evoke je ne sais quoi. Specificity is currency. Be it the audience, be it the message, or the emotional reaction to our campaigns. In the age of data analytics as the backbone of marketing decisions, this relevance becomes more and more attainable. To say data science is a lotMay 25, 2018
As marketers, we love having it. We try to consider every input to deliver the most personal and closest to one-to-one message possible. All in hopes that this personalization will result in deeper connections with our customers and ultimately more sales. Dealing with the realities of GDPR. As consumers, we facilitate this. We ignore theMay 15, 2018
Talking about the weather forecast might mean you’re wondering aloud if family picnic plans are a viable entertainment choice on Saturday. And, if you’re a data analyst, like Brunner’s Matt Walentosky, a trained physicist who studied in Alaska and had portions of his thesis work published in the Astrophysical Journal about dwarf galaxy simulations, youMay 10, 2018
There are big dogs and underdogs. There are champions and there are challengers. For every Goliath there is a David (or a Dana) waiting in the wings to slay him. For every established mega-brand there is a start-up getting off the ground in some home office or shared office cubicle. In fact, there are start-upsMay 7, 2018
Originally published in MediaPost. Whether it’s PR agencies hiring chief creative officers or advertising agencies creating award-winning PR campaigns, media convergence has resulted in a lot of changes to the traditional agency structure. Omnichannel marketing has become the default expectation of today’s consumer, and that means everything from PR to advertising to marketing oftenMay 1, 2018
Originally published in Atlanta Business Chronicle. Across our clients, average organic reach on Facebook for brand content ranges between 4% and 2%. Organic reach on other social media platforms is also waning. On the paid social media front, Facebook’s average CPM and CPC rose 171% and 136% respectively in 2017 according to a studyApril 30, 2018
Originally published in Atlanta Business Chronicle. “This campaign delivered a total of 687M earned impressions and more than $75B in media value.” Marketing and PR professionals have all read these kinds of statements in case studies, award write-ups and presentations, but how many have actually considered how these numbers were developed? If you didApril 17, 2018
Originally published in MediaPost. While Facebook and other global behemoths have long understood the power of data, the recent breaches and unlawful use of personal information have reminded them (and us) that their understanding is incomplete. Nonprofits are just discovering the power of data, and because they are not immune to troubles, they mustApril 15, 2018
Originally published in PGHTECH FUSE. Both come from the same small town in the southwestern Pennsylvania countryside. Both formerly worked as graphic designers. And both have married the art of design and technology as UX pros to produce globally award-winning work. UX Designer Trish Duffy and Visual Developer Amy DePalma didn’t meet until theyApril 1, 2018
Originally published in Atlanta Business Chronicle. You know you need video content for your brand. But do you know how to use that content to actually generate leads or track the success of your content in terms of conversions? Let’s talk about “email gates.” You’ve probably seen these in action, but you may notMarch 30, 2018
People actually do talk about more than politics on social media, believe it or not. In fact, converstions about home improvement are one of the most popular topics across channels. And for builders and brands that service these needs, it’s a great place to source business intel. An Ongoing analysis of social listening data onMarch 15, 2018
Facebook is the largest and most sophisticated social media platform in the world. Marketers know it is a critically important communication medium. However, with all of its algorithm changes, budding ad formats and evolving user experience, brand marketers may find it intimidating and confusing. But wrangling the platform for the good of her clients isMarch 1, 2018
Originally published in Atlanta Business Chronicle. We know that understanding the customer journey through analytics is key to driving relevancy and performance for digital marketing efforts. This helps marketers predict where we think people are going to go, where they want to go, and what will help inform and ultimately make their decision. IfFebruary 28, 2018
ORIGINALLY PUBLISHED IN PGHTECH FUSE. The notion of a defined R&D or innovation initiative is not new. But these days it seems that just about every company is using some form of the word “innovation” in their positioning or value proposition. And with good reason. Simply put, innovation is the way that companies create newFebruary 15, 2018
Originally published in MediaPost. People have high expectations of the customer experience. To say UX and content must be attuned to our every whim is an understatement. So why do so many brands get it wrong? Well, they’re not anticipating the needs of the consumer. Take, for example, mainstream travel sites. These brands are responsibleFebruary 1, 2018
Maybe it’s because he’s traversed disparate hubs of creative energy, working in Los Angeles, Chicago, Detroit, Washington, DC and New York before returning to his wife’s hometown of Pittsburgh. Or, it can be traced to his childhood in Virginia Beach, where he spent days in a high school for the arts and afternoons designing epicJanuary 30, 2018
Widespread digital disruption has compelled companies in the home improvement category to think critically about their future and the competitive advantages that will propel them to success. Increasingly, that advantage is delivered through the customer experience. Leading brands have mastered it: Amazon knows its shoppers, Facebook its users, Netflix its bingers and Home Depot itsJanuary 15, 2018
For our home enrichment practice, we track monthly social media listening data on 10 home improvement categories. Figures include the volume, net sentiment, and passion intensity of conversations as well as a host of other metrics. In addition, we compare these monthly metrics to an 18-month benchmark report. Here’s a snap shot of conversations fromJanuary 1, 2018
Orignally published in HBSDealer. Home brands fit nicely inside the subscription box concept. So what’s the hold up? Subscription-only brands, such as Stitch Fix, have taken advantage of the boom in boxes. For home brands, one of the greatest struggles is how to get products in the hands of new customers. Big-box competition is fierce, theJanuary 1, 2018
Originally published in MediaPost. Anyone over a certain age will recall AT&T’s 1987 “Reach out and touch someone” campaign. Ah, yes, back in the days when phones were connected to land, and our innocence didn’t allow a phrase like that to be an instant PR threat for companies of all sizes. It’s one thing toDecember 28, 2017
Originally published in MediaPost. For the last five years, my account managers have called me Mr. Scopecreep. I’ve never been able to see a problem and not try to fix it, even if it’s outside my lane or scope of work. As a result, I tend to get involved in conversations or meetings IDecember 20, 2017
Originally published in MediaPost. Ever imagine the surprise of finding out you have relatives you never knew you had? Cynics say to be careful what you wish for, lest everyone from hillbillies to Hollywood moguls show up on your doorstep. But the way advertisers portray tempting the fates makes buying a key to unlockDecember 15, 2017
Like the process of remodeling a home, it starts with emotion and never ends. Maybe it’s the tired, sweaty man push-mowing his vast, hilly lawn who cannot take another sneeze or muscle ache. He’s had it, so he realizes it’s time to invest in a riding mower and reaches for the phone in his backDecember 5, 2017
Originally published in MediaPost. “Gen X was a generation that grew up cynical, angry and profoundly insecure—or so goes the common perception. Why would any brand marketer want to target such a group?” – Adweek I’ll tell you why. We may be the smallest generation, with about 60 million sandwiched in between 77 million